Conversation with Housebets Started on May 29, 2026 at 09:00 PM CEST (GMT+0200) [TRIMMED EXCERPT — only the passages quoted at housebets.exposed are shown, with immediate context. Unrelated private conversation removed; personal data redacted. Full export available to an independent reviewer on request.] --- May 29, 2026 --- 09:00 PM | Dr.W: VIP Support 09:00 PM | Dr.W: Start over 09:00 PM | Concierge: Welcome to Housebets! 👋 How can we help you today? 09:00 PM | Dr.W: Other 09:00 PM | Concierge: How can we help you? We'll be with you in a moment. 09:00 PM | Dr.W: Hello, I need this escalated as a formal complaint immediately. I am currently 1st on the Weekly and Monthly Leaderboards, and two newly created accounts, elmourabut and lucasmartirini, are directly behind me after very high wagering volume in only a few days. They joined on May 19 and May 20, show zero visible withdrawals, large deposits/wagering, and significant card-game volume. I need written confirmation that these accounts are real eligible customer accounts, not staff, test, QA, admin, house-controlled, affiliate-controlled, internally funded, promotional, bonus-only, or multi-account related accounts. I also need confirmation that all their leaderboard wagering comes from eligible real-money customer funds. I also have multiple unresolved tickets. I was told these would be resolved via Telegram and email, but I have not received a substantive update for a long time. Please provide the status of all my open tickets and escalate this immediately. I am compiling a full evidence file with screenshots, timestamps, leaderboard changes, account stats, ticket history, Telegram messages, and email records. If this remains unresolved, I will escalate the matter through the available dispute channels and reserve the right to publish a factual timeline of events with evidence. Please preserve all wager logs, transaction records, balance adjustment logs, account flags, leaderboard calculation snapshots, support ticket logs, Telegram/email records, and internal notes. I am not requesting private user data. I am requesting confirmation that accounts affecting a public prize leaderboard are legitimate and eligible. 09:00 PM | Concierge: Our usual reply time 🕒 A few minutes 09:00 PM | Edward from Housebets: Hello, allow me a few moments, please. 09:05 PM | Edward from Housebets: I have forwarded your request to our relevant department, and we will get back to you as soon as possible. 09:05 PM | Edward from Housebets: Also, we are working on fixing an issue regarding the weekly bonuses. 09:07 PM | Edward from Housebets: Kindly note that you can check the leaderboard for the weekly countdown; it is not currently on Thursday evenings. […] 09:32 PM | Edward from Housebets: I can confirm that I escalated your inquiry to our team. [… 30 May & 31 May conversation trimmed …] --- June 1, 2026 --- 09:11 PM | Dr.W: Hey, good morning. I just wanted to know why I didn’t receive my monthly and weekly bonus yesterday for my more than 3M wager on the monthly leaderboard, as well as the weekly losses from last week and this week. This is supposed to be automatic, just like the leaderboard, and the information is clear. Why is one thing being advertised and then not fulfilled? I want my money now, please. 09:12 PM | Dr.W: This Is being recorded so Please escálate why you are Withholding money that belongs to me. 09:32 PM | Spencer from Housebets: Hey, just took a look at your account and can see you claimed Monthly Bonus this morning at 1:12am BST, around the same time as you claimed your monthly leaderboard reward. You weren't eligible for a weekly bonus this week as your slider is set to 100% lossback and you were up this week overall. 09:33 PM | Spencer from Housebets: Regarding last week's weekly bonus can see you claimed it on the 25th at 1:10am BST. 09:34 PM | Dr.W: I don’t claim/receive nothing. Where Is the bonus? I just receive leaderboard prizes 1k and 5k 09:36 PM | Dr.W: And last week I also don’t receive my weekly loses. Bonus 09:37 PM | Dr.W: You can check it and see the last tickets that are not answered yet. 09:39 PM | Spencer from Housebets: Checking on this for you now, bare with me a few minutes please 09:40 PM | Dr.W: Ofc no problem I will wait. Thank you. 10:01 PM | Spencer from Housebets: Our tech team are still actively working on issues regarding the monthly bonuses, hoping to have it claimable by end of day for you. Also have them looking back at last week's bonus for you. Understand it's frustrating and appreciate your patience. Migrating to the new site has come with it's fair share of issues but we're working hard to iron them out and hopefully next week will be a much smoother process with claiming your weekly bonus. 10:07 PM | Dr.W: Just so the record is clear and there are no contradictions later: You just stated that I claimed the monthly bonus (not the leaderboard bonus) this morning at 1:12 AM. Could you please explain exactly where that claim appears in YOUR dashboard? This is your own data, and all bonus categories are visible there. Can you explain why you told me that I claimed it, and even gave such a specific time, if that is not actually true? The same thing has happened with other bonuses as well, just like with last week's weekly bonus and the date change issue. 10:07 PM | Dr.W: [Image] 10:23 PM | Spencer from Housebets: You done brilliant on the leaderboards, congrats! 10:23 PM | Dr.W: What Is that answer? 😅 10:27 PM | Dr.W: Well, there is one more thing you can help me with, and this one is simple. There's no need to escalate it since it should appear in the dashboard. Could you provide me with the 4 exact dates in April when the weekly bonuses were paid? I mean the exact day and time for each payment in April. Could you also provide the 4 exact dates and times for May? Thank you very much. 10:28 PM | Spencer from Housebets: Sure, will grab those for you now. 10:35 PM | Dr.W: This one was easy one xd thank you 10:40 PM | Spencer from Housebets: You claimed one weekly bonus in April on the 20th at 00:45:59 for $717.37089061 and one in May on the 21st at 01:52:27 for $719.48826151 10:42 PM | Dr.W: I mean the weeklys are every 7 day. I want to know in april and may which days exactly were able to claim 10:43 PM | Dr.W: Even If i don’t play and claim which days were on plataform avaiable to claim? 10:44 PM | Spencer from Housebets: Weekly Bonuses were given out on Thursday's at 00:00 UTC, 5 Thursday's in the month of April so 5 weekly bonuses to be claimed 10:44 PM | Dr.W: And If I claim only 2 Where are the others? Cause like this monthly and last weekly i didn’t be able to see them, sonI would like to get them 10:44 PM | Dr.W: Yeah thats it so which 5 days in april and which 4 en may 10:45 PM | Dr.W: Please. And Tell me which I received. Thank you 10:50 PM | Spencer from Housebets: 2nd, 9th, 16th, 23rd and 30th in April and the ones you claimed I sent a couple of messages ago and then with your monthly and last weeks weekly they're still looking at a fix, fingers crossed you'll be able to claim by end of day 10:59 PM | Dr.W: Ok and in may can you send me days? 11:15 PM | Spencer from Housebets: May was 7th, 14th, 21st and then due to the migration to the new platform weekly bonus got moved to Monday's therefore was one on the 25th on the new platform. 11:17 PM | Spencer from Housebets: So this is what the tech team is currently looking at for you, the weekly bonus on the 25th you didn't receive which will include your gameplay from the 21st-24th. As well as your monthly bonus. 11:18 PM | Dr.W: Alright, thank you very much for the information. It's actually exactly what I needed, and I'll now carry out my own checks. The only thing I ask is that you add to all the requests that I should be credited with any weekly or monthly bonuses that were not credited because the option was not visible to me and I had no way of seeing them, just as is happening now. You mentioned that everything would be credited to me today. Please make sure that includes all outstanding bonuses. Thank you. It was a pleasure speaking with you. Have a great night. 11:18 PM | Dr.W: Seems to be more bonus maybe? Just check them please 11:20 PM | Spencer from Housebets: I'm hopeful they get credited by end of day, if not today then will absolutely be tomorrow. Thank you and appreciate your patience, like I mentioned before the new platform has had its issues but we've got a great team working on it should be a smoother process over the next few weeks. Have a good night. --- June 2, 2026 --- […] 06:34 PM | Dr.W: [Image] Hello still not receive all my bonuses that you confirm to me that today would be paid. 06:34 PM | Edward from Housebets: Hello, this has been passed on to our team, and unfortunately, my options are limited until we have an update. You will be contacted via email with more information. […] 07:18 PM | Spencer from Housebets: Hello, after reviewing your case you aren't eligible for a Weekly or Monthly bonus. For the month of May you had your slider setting set to 100% lossback and were up $78.31k. Your weekly slider settings has remained on 100% lossback throughout. Tech team also notified me you changed your monthly slider to 50/50 at 2026-05-01 00:12:07 UTC (12 minutes too late to apply to May period), which is why you might think you were eligible for a monthly bonus. --- June 3, 2026 --- 01:48 AM | Dr.W: [… detailed audit request trimmed …] 10. Final clarification I am not asking for a generic eligibility statement. I am asking for the records. If the answer is that I was not eligible, provide the full calculation. If the answer is that the bonus was paid, identify the exact ledger entry. If the answer is that it was affected by the beta rewards issue, confirm that and provide the correction timeline. If the answer is that “up overall” denies eligibility, provide a casino-only breakdown and confirm whether rewards/leaderboard payments were included or excluded. Please answer each numbered point directly. 01:53 AM | Jacky from Housebets: Thank you for providing the info to us, after reviewing your case you aren't eligible for a Weekly or Monthly bonus. For the month of May you had your slider setting set to 100% lossback and were up $78.31k. Your weekly slider settings has remained on 100% lossback throughout. Tech team also notified me you changed your monthly slider to 50/50 at 2026-05-01 00:12:07 UTC (12 minutes too late to apply to May period), which is why you might think you were eligible for a monthly bonus. 02:09 AM | Dr.W: Hi Jacky / Housebets Team, Thank you, but this does not answer the audit points I raised. You are repeating the same conclusion, but you have still not provided: 1. the exact ledger entry for the May Monthly Bonus; 2. the exact ledger entry for the Weekly Reload / Lossback covering my 25 May night / 26 May morning losses; 3. the cycle-by-cycle calculation; 4. the casino-only P/L breakdown; 5. the slider audit trail; 6. the formula used to deny eligibility. Please confirm whether this is Housebets’ final position. If it is, please provide the supporting records. […] --- Exported from Housebets on June 3, 2026 at 03:12 PM CEST (GMT+0200)